XIAOYA GROUP · EQUIPMENT SUPPORT

HOCl generator
support.

Find the right starting point for installation, maintenance, parts or technical guidance.

Find your support path
AI illustration of an equipment documentation discussion
START WITH YOUR TASK

What do you need today?

01

Installation & commissioning

Prepare your site, clarify installation responsibilities and discuss startup support.

Plan installation
02

Maintenance & spare parts

Review maintenance scope, identify components and plan suitable spares.

Explore maintenance
03

An equipment issue

Share the current symptoms, display details and equipment identity.

Request technical support
04

Technical documents

Ask about the manual, installation guidance or fault-code information for your equipment.

Discuss document needs
SUPPORT THAT FITS YOUR PROJECT

Clear guidance.
Practical coordination.

Discuss the material and support method appropriate to your equipment and local team.

English installation guidance

Ask about English instructions and installation videos for the proposed or installed equipment.

Remote video commissioning

Discuss startup coordination with Xiaoya and the people carrying out the work at your site.

Model-specific parts discussion

Confirm the configuration and replacement needs before agreeing a spare-parts list.

On-site service scope, availability and costs need project-specific confirmation. Remote data access depends on equipment configuration and connectivity.

BEFORE YOU CONTACT US

A few details help
move things forward.

Provide what you know. If the model or serial number is unavailable, describe the equipment and have a clear photo ready.

  1. 01

    Your equipment

    Model and serial number, if known.

  2. 02

    Your location

    Country, company and contact details.

  3. 03

    Your request

    The task, symptom or exact alarm wording.

  4. 04

    Useful context

    Photos, recent changes and relevant readings.

ALREADY HAVE A SYSTEM?

Start with the
equipment details.

For an existing unit, use the technical-support request so the discussion starts with the right context.

Start with the symptom →

Request technical support